Refund policy

At Kosmetic Khemistry, your satisfaction is our priority

 

Condition of Items

Products must be returned in their original, brand-new condition to qualify for a refund or exchange.

Time Frame

Requests for exchanges or refunds must be made within 14 days of receiving your order.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to a mistake on our part, in which case we will refund the full shipping cost.

We Do Not Accept Used Products

Items that show signs of use or wear will not be accepted for return.

Delivery Issues

If delivery fails due to customer errors (e.g., incorrect address or recipient information), the customer is responsible for re-shipping fees. Refunds will not include the original shipping cost.

 

Requesting an Exchange or Refund

Step 1: Contact Us

Email our Customer Service team at KosmeticKhemistry@gmail.com with detailed information and photos if applicable. If the packaging or product is damaged, contact us before returning it. Sending items back without prior approval may result in extra re-shipping charges.

Step 2: Return Approval

Once your return request is approved, send the items back to us. Customers are responsible for return shipping costs unless the return is due to defective items or errors made by Kosmetic Khemistry.

 

We are dedicated to providing a high level of satisfaction with our return service. Thank you for choosing Kosmetic Khemistry!